Support is not required for this event but is HIGHLY RECOMMENDED to assist the athlete in completing this epic adventure. If the athlete chooses to attempt the HIXTRI without support, the athlete must still meet the applicable rules listed below.
WHETHER YOU HAVE SUPPORT OR NOT YOU MUST READ, UNDERSTAND, AND FOLLOW ALL THE RULES AND GUIDELINES LISTED BELOW.
WANT TO RACE ON THE BIG ISLAND BUT DON’T HAVE THE REQUIRED SUPPORT?
We understand that support team member(s) are sometimes tough to find and possibly too expensive for some athletes to bring with them. If this is you, we encourage you to reach out to some of The Big Island’s local triathlon, cycling, and running clubs/teams and possibly enlist their services. It is cheaper and easier to hire local athletes to be your support than travel with your own if that’s your struggle. Below you will find links to both emails of club/team leaders as well as links to social media groups you can directly post inquiries to in hopes of and securing your support.
Soul Runners Hawaii (Oahu not the Big Island) - Facebook Group
WHAT WE EXPECT OF SUPPORT TEAMS
The Alohaman Extreme Triathlon is one of hardest long distance 1-day triathlons on the planet. This unforgettable event will take athletes on a journey through the beautiful countryside of Iceland but does not come with risk.
Each registered athlete is HIGHLY RECOMMENDED to have a Support Team Captain that is committed and capable of supporting the athlete throughout the day. Teams may consist of more than one support team member (as many as three) but should have one person designated as the Support Captain in charge of team management and fluent in English.
As a support team member you must read and understand ALL of the Support Team Rules and Duties and abide by them for the entire event. Beyond safety and support, you support crew is part of the experience and add to the overall fun of the event. Support crews will undoubtedly have as much fun as the athletes, just in a different, yet essential way.
SUPPORT TEAM RESPONSIBILITIES
The Support Captain job duties will include but are not limited to:
Driving the athlete
Carrying athlete bags
Getting needed items for the athlete
Attending schedule packet pickup with the athlete
Attending the mandatory pre-race briefing with the athlete
Assisting the athlete in transition before the race starts
Assisting the athlete through T1 - Swim-to-Bike Transition (changing, prepping for the bike, and getting to the bike mount line)
Identifying mileage and pull off areas along the bike course to be prepared to support the athlete with whatever they may need
Assisting the athlete through T2 - Bike-to-Run Transition (changing, getting warm if needed after cold bike, prepping for the run, and getting the athlete out onto the run course)
Clearing all athlete's gear from T2 and storing in vehicle. T2 is not a storage area.
Running and supporting the athlete as both athlete and at least one support team member complete the entire run course together.
Celebrating with the athlete at the end of this monumental day.
Providing support for the athlete after the race (specific nutrition needs, changing, etc.)
Ensuring the athlete is up in enough time to attend the awards brunch the day after the race
Ensuring the athlete is having the best experience possible throughout the day!
SUPPORT TEAM RULES
ENGLISH REQUIRED - The designated captain of the support team MUST speak and understand English so they can communicate with medical, officials, and event production teams if needed.
CAPTAIN REQUIRED - Each athlete must have a captain. This captain must be listed on the athlete's registration and must be present with the athlete at both the packet pickup and mandatory pre-race briefing. Athlete support teams may consist of anywhere from 1-3 members but no matter how many are on a team at least one must speak and understand English and be responsible for the management of the team.
OTHER SUPPORT MEMBERS - If a team has more than one support team member we would like to meet all members at packet pickup and the pre-race briefing but we realize that is not always possible. Any members beyond the captain that cannot make packet pickup may sign the support team form/waiver and give it to the athlete or captain to run for them in person as packet pickup.
SUPPORT FORMS & WAIVERS - All athletes and support team members (including the captain) must sign all necessary waivers at packet pickup and turn them in to be part of the support team. Support forms & waivers can be found on the PACKET PICKUP page.
ATHLETE WITHDRAWAL - If a support team's athlete withdraws from the event at any point before or during the event, a crew member is required to inform the event crew by texting the race crew (a phone number will be provided before the event). The event crew phone is manned from the pre-event meeting onwards. Please make sure to include the athlete's name and event number along with the withdraw notification.
SUPPORT TEAM VEHICLES & WINDSHIELD STICKERS - Only one support team vehicle is allowed per athlete no matter how many support team members you have. That support vehicle MUST have the small support vehicle sticker placed as shown on the sticker diagram (found on the PACKET PICKUP page). Any team members in the vehicle providing support MUST have completed the Support Team Forms/Waivers and have turned them in at packet pickup.
WHITE SUPPORT TEAM SHIRT - Each athlete will be given only one white support shirt at packet pickup, regardless of how many members are on the support team. If there is more than one member on a team, it is up to the athlete and captain to decide who gets what and when. We recommend ordering a shirt size that fits your biggest support team member so the shirt can be passed around if needed. During the race the support shirt must be worn for access to the following areas:
Transition (T1) pre-race to help with setup and to calm nerves.
Swim Exit since it’s a warm swim athletes will likely not need help out but support that is going into T1 with the athlete needs to meet them at the swim exit and run to T1 with them.
Transition (T1) swim-to-bike to help athlete change, and prep for bike.
Transition (T2) bike-to-run to help athlete change, and prep for the run. Support also is responsible for clearing all athlete belongings out of T2 immediately and putting them in the support car. T2 is temporary for changing and transition not for storage of any kind.
WHITE SUPPORT WRISTBAND - Each athlete will be given only one white support wristband at packet pickup, regardless of how many members are on their support team. We will not put the wristband on anyone at packet pickup because once we put it on it is permanently on them until it's cutoff. THE WRISTBAND IS ONLY FOR THE MAIN SUPPORTING RUNNER.
SWIM COURSE SUPPORT TEAM RULES
At Alohaman Swim Support is easy by comparison to most other xtris. Since the water is warm the athletes aren’t required to wear a wetsuit and if the water is warm enough they may not even be allowed to. This means that there will be no need to help them warm up. This also means the support will not have to help them walk to T2 like so many cold water events. Transition should be much faster since the athlete can actively help to put on their own clothes and warming up is not needed. Support will have far less to do at swim exit and in T1 but it’s good to still have them there to do anything the athlete wants to get them on their way faster. The bike is one of the hardest and longest out there in the world of triathlon. A lot of thought needs to go into how to prepare for a ride that starts warm and goes to altitude where temps drop to what could be near freezing at times.
As for the swim… it’s at the resort which a majority of the athletes will be staying at. Short walk down. Parking is at the resort too. The exit for the swim and T1 are at the resort so no crazy logistics required the morning of the event. Super easy for everyone.
Once the athlete is out and on the bike support is required to go back into T1 (only the one with the white support shirt on) and get all their athletes swim gear out before leaving for the bike course.
BIKE COURSE SUPPORT TEAM RULES
Once the rider is on his/her way support returns to transition and gathers all their athlete’s swim gear that was left behind. That gear is to be taken with the support team vehicle when it leaves. Once on the road the support team vehicle (provided stickers on front and back windshield) must always be heading the direction the riders are heading, counterclockwise around the Peninsula.
NO VEHICLE may follow their rider, ever! Any rider that you come up on (yours or not) must be passed when it is safe to do so. Again, do not ride behind or alongside any riders at any time. Before the event we recommend that all support teams and their athletes plan out the multiple support stop areas and the acceptable mileage ranges to stop and offer aid. Be flexible. Remember you can only stop outside the main shoulder the riders will be riding on. In some areas this means the car will be all on the dirt and in some there’s actually a double shoulder available plus dirt. Be aware of steep drop-offs on the dirt pull outs as well as sharp lava rock that could potentially do damage to your vehicle if you aren’t aware of your surroundings at all times. You can plan this out better by driving the course ahead of time and/or being sure to identify as big of a range as possible to expect a stop (ie first stop somewhere between 25-28m/40k-45k). Riders “should” be able to carry enough hydration and nutrition to last the first AND last 25-31m/40k-50k or 90-120-minutes limiting stops to only what’s necessary and avoiding any traffic hazards or accidents.
Please keep in mind that on the bike there is potential for extremely high wind and cold. Most don’t think of Hawaii as a cold place. This race, in Dec, will go through everything from warm 78-80°F water and matching air temps at sea level to high winds, possible fog, rain, stormy weather at 40° and 6,500’ of elevation at the base of Mauna Kea (highest point of the bike you climb to twice). Plan for EVERYTHING. This will be the most extreme weather shifting event you have likely ever done especially after returning to go onto a hot humid run that starts in the light and finishes in the dark, hopefully under the stars. This may change your support distance plans. It may also change your clothing and hydration/nutrition plans. Plan for the worst and hope for the best. Be able to roll with the punches, make changes, and problem solve on the fly without getting discouraged and frazzled. Keep your calm and realize the goal is the finish line. Do what you have to to get there while staying safe and having fun.
Once the support and athlete have met for the last time support vehicles are to head to the T2 area. Parking for the T2 area will be in the same place you were originally parked back at the hotel. T2 will be in the same spot as T1 but much much smaller and temporary as we only need to accommodate 5-10 bikes at a time as they roll in. We would recommend making sure the last planned bike support stop leaves more than enough time for support to park and make it to T2 while carrying all their athlete’s run gear a short distance. Plan ahead.
RUN COURSE SUPPORT TEAM RULES
We allow one support team member (wearing the white support shirt) to help their athlete off the bike (if needed) and through T2. T2 is a temporary area and extremely small. It will be in the same spot as T1. T2 is big enough for 4-5 athletes at once to put their bike, change, and be on their way with their support clearing out all their stuff. Nothing is to be left in T2 for more than 5-10 minutes after an athlete leaves. If a support team only consists of one support person and that person may also the support runner, then after the athlete is changed and ready to run, both the athlete and their one support member, must go to the support car and pack it up before the go out on the run. If a support team has more than one member we recommend the other non running member helps the athlete through T2 and cleans up after. Then while that member is doing that the support runner can go with the athlete without delay.
Remember that we HIGHLY RECOMMEND one support runner to accompany each athlete on the entire run course.
OPTION 1 RUN COURSE SUPPORT RULES - HIGHLY RECOMMENDED
Whomever starts to run with the athlete MUST do the entire run start to finish. If an athlete’s support runner cannot make the distance, both their days are done. The only exception would be if the athlete makes sure the support runner is ok and taken care of (ie medical, volunteers, support staff). This is only meant for extreme situations where it’s necessary to complete the event because your support runner cannot continue. Please also note that it is not the responsibility of any other team to let someone join their team and if they’re nice enough to do so they do not have to accommodate your pace. Be sure to pick a team you can keep up with and if they are slower than you you have to slow to meet their pace. Anyone caught far beyond their support will be disqualified immediately. This is to ensure we have accountability for everyone on the run course.
Athletes and support runners MUST carry a set of their own mandatory equipment at all times. Additionally support runners are often times referred to as “mules” meaning that they double up carrying not only their own supplies but also extra supplies for their runner.
OPTION 2 RUN COURSE SUPPORT RULES
If you choose the option to have two support runners, there is absolutely NO PARKING allowed at the meeting point (Waiemi & A Mamalahoa). Second support runners will need to get out of the car and make the switch immediately when then first support runner and participant arrive at the turnaround point. SUPPORT VEHICLES SHOULD USE EXTRA CAUTION AND DRIVE DIRECTLY TO AND FROM THE RESORT. The road should remain as clear as possible for participants, support, and race/medical crew.
OPTION 3 RUN COURSE SUPPORT RULES
If you choose the option to have one support runner meeting you at the turnaround point, there is absolutely NO PARKING allowed at the meeting point (Waiemi & A Mamalahoa). And there is no transportation provided by the event to and from the meeting point. Second support runners will need to be driven to the meeting point in the support vehicle and dropped off. SUPPORT VEHICLES SHOULD USE EXTRA CAUTION AND DRIVE DIRECTLY TO AND FROM THE RESORT. The road should remain as clear as possible for participants, support, and race/medical crew.
OPTION 4 RUN COURSE SUPPORT RULES
This option is NOT RECOMMENDED due to the nature of the event. It will be dark for most runners and there is very little lighting along the roads. Those without a support runner are required to carry an appropriate amount of nutrition and hydration to travel from hydration/nutrition station to hydration/nutrition station, see course page for details about where hydration/nutrition stations will be.
FINISH LINE & DAY AFTER BRUNCH SUPPORT
The athlete will receive a finisher’s shirt for finishing, the support will not. Support is there to support the athlete in reaching this monumental goal. Both the event and the athletes immensely appreciate the support teams/members but the shirt is for the athletes and athletes alone. Thank you for your understanding.
At the end of the event it is also the support team’s job to assist the athlete in whatever they may need. They will likely be exhausted and may need medical attention. They will at the very least need to sit, rest, and will need some food and drink. Please assist them in getting these things accomplished as well as providing this for yourselves. If we can also be of assistance please let us know.
Going into the next day we welcome athletes, support, volunteers, race crew, and spectators to our finisher’s brunch. Support, please help make sure your athlete is awake and on-time to this fun occasion. We will eat, talk, hand out finisher’s shirts, awards to the top 3 male and female overalls, and take a group finisher’s photo.